Delivery and Shipping Policy
Ooh Betty Clothing is handmade in the UK, in our own small workshop. We currently make our dresses to order. This means that even though we want to get them out to you asap, every stitch is sewn with love so we want each dress to be perfect to pass our rigorous quality control checks and depending on our work load it may take 1-2 weeks to despatch. We’ll always endeavour to get your order to you as soon as possible.
If it is going to take longer than 2 weeks, for example at busy times – sales, Christmas, etc, we will keep you updated on your order and if you wish to cancel then a full refund will be issued.
UK STANDARD DELIVERY – £4.95
We will send all of our parcels tracked and signed for to ensure they reach you safely. This can take 1-2 days on average but depending on the time of year may take longer.
If you need your garments to arrive quicker please contact us and we’ ll do our best to accommodate where possible.
DELIVERY TO COUNTRIES OUTSIDE OF UK – £10.00 to EU, £15 worldwide.
Orders will be despatched within 1-2 weeks and we aim to deliver within 10 working days of your order being placed, but this may be affected at certain times of the year and we cannot always guarantee the length of time shipping takes once it has left us.
We send all overseas parcels recorded to be able to check that they have been received safely.
Please note that orders delivered outside of Europe may have custom charges and this is the responsibility of the buyer. Custom charges vary from country to country and it is advised to contact your customs office for more information.
GENERAL DELIVERY TERMS
We will deliver your order to the address you request at checkout when placing your order so please ensure this is correct. Any orders that are sent back to us due to an incorrect address or failure to collect from the delivery company after a missed delivery will be automatically refunded minus the postage.
All deliveries are subject to stock and availability and authorisations of your payment. Please note we are unfortunately unable to specify the time the goods will be delivered to you and are unable to give a guaranteed delivery date. During busy times such as sale periods, delivery may take slightly longer due to an increased demand.